Support with Recovery for Residents

Recovery Support Services

If you have been affected by bushfires, Recovery Support Services will help you in your recovery journey by providing personalised, long-term support.  

Recovery Support Services will link you to your own personalised recovery support worker, who can help you navigate and access services and disaster assistance packages.

Recovery support workers will walk alongside you, providing you with help to address the complex challenges and issues that emerge throughout your recovery journey. Recovery Support Services will also build your connections with local community resources and can link you to programs and services.  

 pdf iconDownload NSW Government info on Recovery Support Services and Service Locations across NSW


Step by Step

 
Blue Mountains residents affected by the recent bush fires or other emergency events can now access Step by Step, a free mobile support program.

Step by Step is focused on wellbeing, providing immediate emotional and social support. The program can also help with accessing grants, dealing with applications, insurance issues and by linking people to other recovery resources and services.

Read the Blue Mountains City Council Media Statements:
23 Mar 2020 - Free community support program launches in the Blue Mountains
  
11 Sep 2020 - Support stepped up for bushfire affected community


Blue Mountains Services for Healh & Wellbeing Recovery

The Stronger Families Alliance has compiled a list of services available in the Blue Mountains for Health and Wellbeing Recovery.  This includes contact details, location, opening hours and the services available at each venue.

Go to the Stronger Families Alliance website to view the full list of local health and wellbeing recovery services


 

 

Looking after yourself and others

Major events, such as the current NSW bush fires, that cause widespread loss and distress impact the whole community.

If you have been impacted by the recent fires, you might feel things like frustration, sadness and anxiety, or have trouble sleeping or remembering things.

This is a normal reaction to an abnormal event.

Having someone to listen and support you at times like this is important.

Some tips on managing your recovery include:

 Spend time with family and friends
 Try to get back into a routine
 Continue a healthy lifestyle (eating, sleeping, exercise)
 Take time out but don't isolate yourself 
 Write down your worries and concerns
 Express your feelings in your own way
 Accept help when it is offered
 Limit the amount of media coverage you are exposed to
 Don’t expect to have all the answers
 Understand you are not alone in your experience.

Keep checking in with your friends and neighbours and looking out for each other.

The resilience of people in regional communities is well known, but no one should feel like they need to go it alone in the coming days, weeks, or months.

Having someone to listen and support you at times like this is important.

The NSW Government has invested $15.3 million to support bushfire mental health. There are 30 clinicians across the State. People suffering from trauma or stress as a result of the State’s bushfire crisis should contact their local health service via the NSW Mental Health Line on 1800 011 511.

The following are additional free services available 24 hours a day, seven days a week:

Mental Health Line: 1800 011 511 
Lifeline: 13 11 14   
Mensline: 1300 789 978   
Kids Helpline: 1800 55 1800   
Beyondblue: 1300 22 4636      

If you or someone you know is in immediate danger call 000


Recovery Hour, Life After Disasters and Emergencies - Podcast

recov hour

Subscribe to the Recovery Hour, Life After Disasters and Emergencies podcast, with David Younger, Clinical Psychologist. 


Dealing with the Anniversary and Reminders of Disaster Events

  
Anniversaries and reminders of disaster events can evoke powerful memories and feelings that are very personal. Often the anticipation of an anniversary is more difficult and painful than the day itself. Some people may attend community memorials, others will choose to spend time with family and friends. For others it may be important to spend the day alone. Australian Red Cross Disaster Recovery Advisors and Mentors Australia (DRAMA) recently hosted disaster recovery expert and clinical psychologist, Dr Rob Gordon as he talked about what anniversary events mean to individuals, families and communities.


Coping with Stress after an Emergency

Watch clinical psychologist Dr Rob Gordon discuss strategies to cope with stress after an emergency, building trust and confidence in your community and learning to trust your own thinking and actions.

Understanding loss after bushfire

 

How to look ahead after bushfire

 

The importance of community

Dr Gordon has spent the past 30 years working with people affected by emergencies and disasters.  Rob was there in the aftermath of the Bali bombings and Christchurch earthquake, Black Saturday, the Canberra firestorm and, most recently, the Tasmanian bushfires, as well as many other large-scale disasters.  He has advised the Red Cross and governments on how to assist individual people and whole communities as they rebuild and recover.  His first-hand experience has helped many people affected by disasters to understand their reactions to trauma and grief, while his academic papers have contributed to new approaches to community engagement during the critical stages of recovery.