Practical Help with Recovery for Residents
In response to the heavy rain and floods in March 2022:
A lump sum payment is now available for eligible people living in the Blue Mountains and Hawkesbury seriously affected by flooding through the Services Australia website. You might also be eligible for a Disaster Relief Grant through Resilience NSW. To check, see this website.
Service NSW has a tool to help find a personalised list of available programs and services and you can also call 13 77 88. The Disaster Assistance Finder can also help with finding what you may be eligible to receive. For advice on insurance claims, visit the Insurance Council of Australia’s website.
Centrelink has advised its emergency information line is open if you need help claiming the Pandemic Leave Disaster Payment or if you’re affected by a natural disaster. Call 180 22 66 if you’re affected by a natural disaster and need to claim a payment from Monday to Friday, 8am to 7pm, or Saturday and Sunday, 10am to 4pm.
If you are experiencing water supply or wastewater-related issues, contact Sydney Water on 13 20 90.
Anyone who needs help with stock or animal welfare issues impacted by the floods can contact the Agricultural and Animal Services Hotline on 1800 814 647.
For those who might find wildlife in need due to flooding, increased rainfall and heavy winds, WIRES can be contacted on 1300 094 737. You can also report a rescue online.
Legal Aid can also assist with insurance claims and disputes, financial hardship, tenancy and Centrelink. Visit the Disaster Response Legal Service or phone 1800 801 529.
From 5 March, residents in flood-affected areas can contact Service NSW to log NSW SES clean-up requests and seek essential items. The Service NSW call centre will be open for extended hours, from 9am-10pm on weekends and 7am-10pm daily.
Residents can log a resupply or clean up request with Service NSW by completing this short online form or calling 13 77 88.
Bushfire & Other Disaster Recovery Assistance: