Community Service Arrangements Jun-Aug 2021

Advice from NSW Government 14 Jul 2021: 

Given the ongoing number of infectious cases in the community, the current lockdown will be extended for at least another two weeks until 11:59PM on Friday, 30th July.
 
NSW Health are constantly reviewing the health advice and will continue to update the community if any changes are required.
 
This means the restrictions currently in place across Greater Sydney including the Central Coast, Blue Mountains, Wollongong and Shellharbour areas will remain in place until this time.
Online learning for students will also continue for an additional two weeks in Greater Sydney.
 
Restrictions in regional NSW remain unchanged and will be in place for a further two weeks, to 11:59PM on Friday, 30th July.
 
More information: www.health.nsw.gov.au

 

Belong Blue Mountains

BBM Centres Open 28.06.2020 FB

Blue Mountains City Council

Blue Mountains City Council has temporarily closed facilities and some services, in response to escalating NSW Government restrictions due to the spread of COVID-19 in Greater Sydney.

Mayor Mark Greenhill said Council services were affected from 6pm today (26 June, 2021) until at least 9 July, in line with the current public health order, to ensure the safety and wellbeing of the community and Staff.

“It is unfortunate that we are required to take these steps again,” Mayor Greenhill said. “But the safety of people comes before everything and we need to do our bit in the Blue Mountains, to help stop the spread of the virus.”

“Council will continue to monitor services, day to day, as the situation evolves.”

  • Blue Mountains Libraries at Katoomba, Blackheath, Wentworth Falls, Lawson and Blaxland are CLOSED. The current Library in the Loft service at Springwood is CLOSED.
  • Leisure and Aquatic Centres at Katoomba, Springwood and Glenbrook are CLOSED.
  • Katoomba Waste Management Facility are CLOSED. Blaxland Waste Management Facility will be open to commercial operators only. Household bins will continue to be collected, as will any booked waste services.
  • Blue Mountains Cultural Centre, Blue Mountains Theatre and Hub and Braemar House & Gallery are CLOSED.
  • Blue Mountains Community Halls are CLOSED.
  • Echo Point is CLOSED until further notice. Visitor Information Centres at Glenbrook and Echo Point, Katoomba are CLOSED.

Council’s Customer Contact Centres, at Katoomba and Springwood, is CLOSED for face-to-face visitors, but customer service officers will be available on the phone.  Council’s eServices are also available. Go to https://www.bmcc.nsw.gov.au/eservices.  

Council sports grounds and ovals will remain open for residents who would like to use them for exercise, during this period of shutdown.  But, in line with the current public health order, no more than 10 people can be together exercising at any one time. Sports grounds and ovals are CLOSED for club training or games, organised personal training, commercial/personal training bookings and school holiday training and events during this period. Tennis courts are also CLOSED. Council play space equipment, skate parks and BBQ facilities at parks are CLOSED.

Blue Mountains Tourist Parks and Council camping grounds will remain open for current guests only.

Bushcare activities were suspended on Thursday, 24 June.

Council’s Family Day Care office is CLOSED, but officers will be available by phoneFamilies should make contact with their Family Day Educators who will decide whether to continue their service or not, during this period. 

“Council’s core services will continue to operate during this period,” Mayor Greenhill said.  “This includes our escalated road fixing program and the maintenance of our roads, sports grounds, ovals, parks and public toilets.” 

You can stay up to date on Council’s response to COVID-19 at bmcc.nsw.gov.au/coronavirus.  Go to the NSW Health website for more information on the current public health order https://www.health.nsw.gov.au/Infectious/covid-19/

Blue Mountains Food Services

Meal Deliveries:               As Normal

Community restaurants:  Closed during the lockdown

Personal Care:                   As Normal

Social Support:                  Closed although we are helping with shopping if required by clients

Cook + Connect:               School Holidays so no activity anyway

Ben Roberts Café:            Takeaway only

If you are struggling to get some meals during this difficult period, Blue Mountains Food Services may be able to help.  We are the local Meals on Wheels provider and deliver a large range of nutritious meals to Aged Care Clients, NDIS Client and also to private individuals.
 
Call us on 4759 2811 for more information.
 
Blue Mountains Women's Health & Resource Centre
 
Our friendly clinic team are available Tuesday and Thursdays during Lockdown.
 
If you are a woman who needs access to a GP, Women’s Health Nurse or a Counsellor please don’t hesitate to leave your details with our reception team for a callback.
 
If you are a woman under 25 you can access the clinic team for free as part of our regular Young Women’s drop-in hours, 3-5.30pm every Thursday during the school term. Just ring the doorbell at reception when you arrive.
 
If you are showing any symptoms of COVID-19 please do not show up at the centre and get tested at your nearest testing centre before proceeding.
 
If anyone needs further info please call reception on: (02) 4782 5133 or email This email address is being protected from spambots. You need JavaScript enabled to view it.
 
Blackheath Neighbourhood Centre
 
Dear community,
Please know that we are still committed to being here for you all as much as we can be during this stressful time. The phone lines are still open during normal business hours, so please don't hesitate to call if you need to. In accordance with public health advice designed to help restrict the spread of COVID-19, BANC services will run as follows:
 
Neighbourhood Centre
41 Gardiner Crescent is closed to all visitors but the phone-lines will still be open.
Phone 4787 5684 between 9:30am - 12:30pm Monday to Friday and 1:30pm - 4:30pm Monday to Thursday for all enquiries/referrals/advice. 
 
-Use of photocopier/computers is suspended.
-All Hall bookings that are booked during the lock-down period are cancelled.
-All groups/events/classes/courses that are scheduled for the lock-down period are cancelled.
 
BANC Access
110 Wentworth Street is closed to all visitors, but the phone-lines will be open during normal business hours.
Phone 4787 5684 between 8:30am – 12:30pm and 1:30pm - 4pm Monday to Friday for all enquiries.
 
-The on-call service is suspended.
-Plan Management services will be provided via phone, email and video-link.
-Support Coordination services will be provided viaphone, email and video-link.
-Coordination of Supports will be provided via phone, email and video-link.
-One-to-one supports will continue to provide access to essential services.
-All groups are suspended.
 
BOOSH (Blackheath Out of Hours Service)
BOOSH will remain open for Vacation Care from 8am to 6pm Monday to Friday.
Phone 0438 099 006 This email address is being protected from spambots. You need JavaScript enabled to view it. line with the public health advice BOOSH will not offerexcursions and visitors will not be allowed.
 
BANC Covid Safe Relief Services During Lockdown 2021 - Call 4787 7770 to ask about these services:
 
No Interest Loans
During Lockdown, we are offering our No Interest Loans service via telephone. The process has become much easier for people who have MyGov and online banking, plus we are now able to verify expenses verbally over the phone if getting a bank statement isn't possible. Loans of up to $1500 are available depending on eligibility. NILS can be used for items such as white goods, TVs, gaming consoles, vet bills, medical bills, course fees, computers, and much more!
 
EAPA Utility Bill Vouchers
EAPA vouchers are for anyone experiencing short-term hardship due to an unforeseen crisis. This service is available via an interview over the phone.
 
Vouchers For Essentials
Through the generosity of Blackheath Mitre 10, Blackheath Laundrette, Blackheath Veggie Patch, Blackheath Butchery, Blackheath Friendly grocer, and local community members, we have vouchers for food, firewood, laundry services, fresh fruit and vegetables, quality meats, and hardware items such as firewood, veggie seeds, essential repair items etc. These are available for people in our communities who are experiencing hardship. We also have vouchers for Coles and firewood via Winmalee Neighbourhood Centre, and Coles vouchers from BANC. These are all delivered to your door
 
Emergency Food Relief Hampers
We have stocks of non-perishable food items and toiletries available to people experiencing hardship. These are delivered to your door and have been donated by Blue Mountains community members, Amelia at Blackheath Laundrette, The Blackheath/Mt Vic RFS, Michael at the Friendly Grocer, and pre-packed hampers from Katoomba Police via the Rapid Response Team.
The Heathens Choir Soup Packs
Soup packs with fresh vegetables, legumes, stock, and the printed-out recipe, are available to people experiencing hardship thanks to the generous members of BANCs Heathens Choir. Delivered to your door.
 
Elizabeth Evatt Community Legal Centre
 
Unfortunately due to recent public health orders and restrictions we will be closing our office to the public until Thursday 1 July 2021.  However, we will continue to provide FREE legal help by phone so please call us on (02) 47040207 or for tenancy advice call 47040201.
 
Our duty clinics at Lithgow and Bathurst Courts on Thursday and Monday will continue.
 
Evolve Housing

Evolve Housing values the health of our employees, clients and the community at large.

As you may be aware, Sydney and Greater Sydney is experiencing another wave of positive COVID-19 cases. As always, our goal is to continue to serve our residents whilst providing a safe place for both our staff, our clients and their families.

In accordance with the NSW Government’s advice, there will be some changes to the regular way we conduct business.

Our changes:

  • To protect the health and safety of our staff as well as our customers, until further notice, our offices will be CLOSED to walk-in clients.
  • We strongly encourage our residents to make use of the digital tools we have enabled on our website – for both submitting repair requests, general enquiries and concerns. These include:

Please listen to advice from doctors and experts. The NSW Health website remains the best place for the most up to date information on COVID-19.

The health and safety of our residents is our paramount concern and we will update you regularly on how we are approaching this situation.

From Tuesday 13 July in Greater Sydney, residents, staff and essential visitors must wear a fitted face mask in indoors area of common property in residential buildings.  This includes any shared areas in apartment blocks including lobbies, lifts, stairwells, and corridors.
 
Masks must be worn by anyone entering including residents, staff such as cleaners and building managers and visitors such as tradespeople, contractors, food, and mail delivery services
 
You do not need to wear a mask inside your own apartment, but as soon as you exit your front door, a mask must be worn.
 
Gateway Family Services
 
Gatewaycovic
 
Headspace Katoomba
 
We are still offering a choice to Young People – first preference is telehealth but we will accept Walk Ins wearing masks and saying no to hotspot visits.

We have a skeleton staff on site – one Clinician and one Admin person – there are some YP wanting F2F with our Private Practitioner tomorrow, also Monday, Tuesday and Thursday next week. Staff are staying in designated rooms, using PPE, and cleaning room after session.

Our hours of operation remain 9-6 daily but Walk Ins 10-5.

 
Heatherbrae & YAWN
 
Dear families,
 
Sadly, we’ve been advised to close Heatherbrae as there has been a case in Blaxland IGA and we want to do all we can to keep everyone safe and stop the virus from spreading. We’ll be reviewing this as we get more information and keep you updated.
 
Legal Aid NSW
 

All Legal Aid office doors will be closed to the public from Monday 28 June to Friday 9 July inclusive.

Our staff will be answering the phones and emails during this time, and each office will have limited staff on site every day. The list of all office contact numbers and emails can be found here Legal Aid NSW offices - Legal Aid NSW.

Link Wentworth Housing

Due to the COVID-19 pandemic and Greater Sydney lockdown, Link Wentworth is taking action to protect our clients, staff and the community. We are committed to providing our clients and vulnerable members of the community with services through this period.

Our Penrith offices will remain open.  Link Wentworth Housing Katoomba office is closed, but appointments can be made to be seen in the office on Tuesday, Thursday and Friday’s.

We are encouraging our clients to contact us via phone on 4777 8000 or email. For those clients who need to visit the office, we are encouraging them to make appointments. We have procedure in place to service clients if they attend our office and no-one will be turned away.

Anyone who is homeless or is experiencing a housing crisis will be assisted by phone, in our office or through outreach services using COVID-19 protocols.

We are postponing all non-essential client service visits, open home and property viewings. All community events will be rescheduled or converted to on-line meetings if possible.

We will be publishing regular updates on our website: www.linkwentworth.org.au and on our Facebook page @linkwentworthhousing, so please follow us so you can stay connected during this time.

Mountains Outreach Community Service (MOCS)

mocs covid

Mountains Youth Services Team 

Due to the COVID restrictions announced yesterday, MYST will be in lockdown for 14 days until 10th July. Individual support to existing clients will be offered via zoom and the excursion to the zoo planned for 2nd July will be postponed. If you need help during lockdown call:
Lifeline: 131114
Experiencing homelessness: 1800152152 Link2home
Kids Helpline: 1300 668 200

MyPower Foundation

We are still supporting our clients in a Covid Safe way where requested (Help in the home, personal care, exercise, attending appointments/other essential reasons for leaving the home)

We are also offering alternatives to usual supports at this time:

  • Going out into the community for the client for essential purposes
  • Video/phone calls in place of face to face support
 
Nepean Blue Mountains Local Health District - Health Promotions Programs
 
Logo
 
 
 
            Health Promotion Programs accessible during lockdown
 
 
 
ActiveHealthy and Active for Life Online is a free 10 week healthy lifestyle program for those 60 and over (45 and over for Aboriginal participants), that teaches about healthy eating and exercise. It can be done from the comfort of your own home. All you need is internet access, a computer or tablet and some space to exercise!
 
The program includes:
  • Access to 10 weekly online learning modules covering a range of healthy eating topics
  • Handouts to support the online learning material
  • Phone support from trained phone coaches
  • Access to 2 online home exercise programs and an exercise manual and log to help keep you on track, and more!

Sign up today at www.activeandhealthy.nsw.gov.au

Get Healthy Information & Coaching Service (GHS): is a free phone-based coaching service to help adults make healthy lifestyle changes.  You will receive support for up to six months over the phone, in the comfort of your home, and at a time convenient to you! The Service is available for all NSW adults, 16 years and older, who would benefit from assistance to: eat healthier; be more active; or achieve a healthy weight. All of the coaches at the Get Healthy Service are qualified health professionals; mostly dietitians and exercise physiologists. If you would like further information on the Get Healthy Service, please access the website at: www.gethealthynsw.com.au. You can register for the Service by phoning 1300 806 258

get healthy
 
Go4Fun Online Logo
Go4Fun Online is a FREE 10 week program for children aged 7-13 who are above a healthy weight and their families. The program provides information and support to improve eating and activity habits. It is a great program for families in NSW who are unable to attend the face-to-face version of the program.

Go4Fun Online includes:

  • 10 weekly online sessions: learn about healthy eating and physical activity for children
  • Personalised support: weekly phone, email and SMS support to keep you on track
  • Tools and resources: receive resources in the mail to help you along the way
  • Rewards and freebies: earn tokens each week that can be swapped for a prize at the end of the program
  • Online community:  chat to other families participating in the program
  • Track progress: receive a report that summarises the changes made during the program

To get in touch with the Go4Fun team, call 1800 780 900 or visit go4funonline.com.au

 
Nepean Commuity & Neighbourhood Services
 
NCNS Centres are closed in line with NSW Health COVID orders currently in place.  NCNS staff are still working, and are available to help you with any enquiry.
Send us a message on Facebook or contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..  All NCNS activities and events that had been promoted for this 2 week period are unfortunately cancelled.  We look forward to seeing you again very soon…The NCNS team
 
Platform Youth Services
 
Due to current COVID restrictions, Platform will be operational but on reduced face to face support for outreach services.

Platform residential units are still operational, providing accommodation to young people 12-19 yrs.

Platform outreach are currently working remotely, however as we are essential and authorised programs/ workers, we are still providing essential outreach support where face to face is required to ensure young people are still receiving the services and support they required, especially during this difficult time. Staff are following COVID safe practices and guidelines such as social distancing, PPE- mask and sanitiser, to a high standard. This includes our Assertive Outreach Team.

If you have young people that are needing housing support or accommodation and or are risk of homelessness, please contact our Intake Officer on 02 47 600 800 and they can arrange someone to make contact with them.

If you require other crisis support please call

Link2Home: 1800 152 152 - if you are needing crisis accommodation

Kids Helpline: 1300 668 200

Salvation Army Katoomba

The Salvation Army Family Store and Community centre are still closed.
 
If you need assistance please call 1300 371 288 and a CM is accessed they will be posted a card out instead off collecting it.
 
At present no Help with EAPA at Katoomba as we are closed.
 
Springwood Neighbourhood Centre
 
The Centre is closed due to the Council closing the building (Blue Mountains Theatre & Community Hub).
 
We have created a Zoom Drop In.  Every Thursday between 10-11:30am (starting Thursday 29 July) you are invited to pop into the Zoom. You may like to tell us of a wonderful business in the area that is serving terrific meals, a lovely walk you went on or maybe a terrific TV series you have watched.
Simply follow this link: https://us02web.zoom.us/j/87914264523...  any time between 10am-11:30am every Thursday or email Imelda at This email address is being protected from spambots. You need JavaScript enabled to view it. for a Zoom email reminder invitation.
 
 
SNCC will continue its Food Support Service by way of home deliveries.

If you become aware of an individual or family needing a food parcel delivered, please leave a telephone message on our main number which is 4751-3033 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Messages and emails checked daily.

We will also continue to support our VHV clients and keep in telephone contact with both clients and volunteers.

Our Tanderra OOSH service will continue to operate during lockdown.

Stay safe everyone.

StandBy Support After Suicide
 
NSW Post Suicide Support is available for phone or online support.  We will return to face-to-face when restrictions ease. We can also deliver online trainings and support to communities impacted by suicide or to organisations working in the sector.  Our phone line 1300 727 247 is indeed 24/7
 
TAFE NSW - Blue Mountains
 
In line with NSW Health Orders, TAFE NSW campuses within the Greater Sydney area, including the Blue Mountains, Central Coast, Wollongong, and Shellharbour, will remain open for education and student support services with COVID-safe measures. If you are attending one of these campuses, you will need to:
 
• Wear a mask 😷
• Socially distance and practise good hand hygiene
• Check-in using the QR Codes displayed
 
🏠Please stay at home if you are unwell.  If you had scheduled face-to-face activities over the coming week, please contact your teacher to confirm it is going ahead.
 
Ted Noffs Foundation Nepean Blue Mountains
 
We have moved all our services to phone and online, for this fortnight of Covid restrictions.  

Counsellors and caseworkers are still delivering support by phone and web video, and taking referrals. 

Street University activities have moved to the Discord platform - young people can login via www.streetunilive.com

We are reaching out to all the young people we have supported this year to see if they need help this fortnight. 

You can contact Penrith staff on our toll free number: 1800 151 045

Thrive Services

Thrive

 
Wentworth Falls Community Hub
 
Friday July 9th - Food VAN only service 9.30am to 10.30am - people to remain in car until called.
 
Friday July 23rd - hopefully back to normal with Food Van, food parcels, Coffee including OP Shop.
 
(The Hub at 17 Armstrong Street Wentworth Falls normal service hours are every 2nd Friday)
 
Winmalee Neighbourhood Centre Inc
 
The centre will remain open for all food and emergency relief support services. These will be provided under strict COVID guidelines. 
 
Food Cupboard will be open on Friday.
 
Please note all other centre activities including our Monday Lunch will be cancelled until the end of the lockdown.
 
Our Community Shop will be closed until further notice.