Community Service Arrangements Jun-Sep 2021
Information about what services local community service organisations are able to offer during COVID-19 lockdown.
Belong Blue Mountains
Blackheath Neighbourhood Centre
- Emergency relief interviews for No Interest Loans (NILS), EAPA bill vouchers, and food vouchers will still be available and will be provided via phone, email and video-link during business hours
- The Blackheath Cares program is suspended.
- Food donations can be dropped on the verandah at 110 Wentworth street, Blackheath.
- Use of photocopier/computers is suspended.
- All Hall bookings that are booked during the lock-down period are cancelled.
- All groups/events/classes/courses that are scheduled for the lock-down period are cancelled.
- Plan Management services will be provided via phone, email and video-link.
- Support Coordination services will be provided via phone, email and video-link.
- Coordination of Supports will be provided via phone, email and video-link.
- One-to-one supports will continue to provide access to essential services.
- All groups are suspended.
BOOSH will remain open for before and after school care from 7am to 9am and 3pm til 6pm, Monday to Friday.
- Parents/carers to wear a mask, use sanitiser and follow the Public Health Orders when dropping off or picking up children. There is to be only one parent/carer in BOOSH at any time. Parents/carers are asked to wait on the verandah, observing social distancing.
Blue Mountains City Council
Blue Mountains City Council has temporarily closed facilities and some services, in response to escalating NSW Government restrictions due to the spread of COVID-19 in Greater Sydney.
Mayor Mark Greenhill said Council services were affected from 6pm today (26 June, 2021) until at least 9 July, in line with the current public health order, to ensure the safety and wellbeing of the community and Staff.
“It is unfortunate that we are required to take these steps again,” Mayor Greenhill said. “But the safety of people comes before everything and we need to do our bit in the Blue Mountains, to help stop the spread of the virus.”
“Council will continue to monitor services, day to day, as the situation evolves.”
- Blue Mountains Libraries at Katoomba, Blackheath, Wentworth Falls, Lawson and Blaxland are CLOSED. The current Library in the Loft service at Springwood is CLOSED.
- Leisure and Aquatic Centres at Katoomba, Springwood and Glenbrook are CLOSED.
- Katoomba Waste Management Facility are CLOSED. Blaxland Waste Management Facility will be open to commercial operators only. Household bins will continue to be collected, as will any booked waste services.
- Blue Mountains Cultural Centre, Blue Mountains Theatre and Hub and Braemar House & Gallery are CLOSED.
- Blue Mountains Community Halls are CLOSED.
- Echo Point is CLOSED until further notice. Visitor Information Centres at Glenbrook and Echo Point, Katoomba are CLOSED.
Council’s Customer Contact Centres, at Katoomba and Springwood, is CLOSED for face-to-face visitors, but customer service officers will be available on the phone. Council’s eServices are also available. Go to https://www.bmcc.nsw.gov.au/eservices.
Council sports grounds and ovals will remain open for residents who would like to use them for exercise, during this period of shutdown. But, in line with the current public health order, no more than 10 people can be together exercising at any one time. Sports grounds and ovals are CLOSED for club training or games, organised personal training, commercial/personal training bookings and school holiday training and events during this period. Tennis courts are also CLOSED. Council play space equipment, skate parks and BBQ facilities at parks are CLOSED.
Blue Mountains Tourist Parks and Council camping grounds will remain open for current guests only.
Bushcare activities were suspended on Thursday, 24 June.
Council’s Family Day Care office is CLOSED, but officers will be available by phone. Families should make contact with their Family Day Educators who will decide whether to continue their service or not, during this period.
“Council’s core services will continue to operate during this period,” Mayor Greenhill said. “This includes our escalated road fixing program and the maintenance of our roads, sports grounds, ovals, parks and public toilets.”
You can stay up to date on Council’s response to COVID-19 at bmcc.nsw.gov.au/coronavirus. Go to the NSW Health website for more information on the current public health order https://www.health.nsw.gov.au/Infectious/covid-19/.
Blue Mountains Food Services
Meal Deliveries: As Normal
Community restaurants: Closed during the lockdown
Personal Care: As Normal
Social Support: Closed although we are helping with shopping if required by clients
Cook + Connect: School Holidays so no activity anyway
Ben Roberts Café: Takeaway only
Blue Mountains Women's Health & Resource Centre
Elizabeth Evatt Community Legal Centre
Evolve Housing values the health of our employees, clients and the community at large.
As you may be aware, Sydney and Greater Sydney is experiencing another wave of positive COVID-19 cases. As always, our goal is to continue to serve our residents whilst providing a safe place for both our staff, our clients and their families.
In accordance with the NSW Government’s advice, there will be some changes to the regular way we conduct business.
- To protect the health and safety of our staff as well as our customers, until further notice, our offices will be CLOSED to walk-in clients.
- We strongly encourage our residents to make use of the digital tools we have enabled on our website – for both submitting repair requests, general enquiries and concerns. These include:
Please listen to advice from doctors and experts. The NSW Health website remains the best place for the most up to date information on COVID-19.
The health and safety of our residents is our paramount concern and we will update you regularly on how we are approaching this situation.
Gateway Family Services
Heatherbrae & YAWN
Legal Aid NSW
All Legal Aid office doors will be closed to the public from Monday 28 June to Friday 9 July inclusive.
Our staff will be answering the phones and emails during this time, and each office will have limited staff on site every day. The list of all office contact numbers and emails can be found here Legal Aid NSW offices - Legal Aid NSW.
Link Wentworth Housing
Due to the COVID-19 pandemic and Greater Sydney lockdown, Link Wentworth is taking action to protect our clients, staff and the community. We are committed to providing our clients and vulnerable members of the community with services through this period.
Our Penrith offices will remain open. Link Wentworth Housing Katoomba office is closed, but appointments can be made to be seen in the office on Tuesday, Thursday and Friday’s.
We are encouraging our clients to contact us via phone on 4777 8000 or email. For those clients who need to visit the office, we are encouraging them to make appointments. We have procedure in place to service clients if they attend our office and no-one will be turned away.
Anyone who is homeless or is experiencing a housing crisis will be assisted by phone, in our office or through outreach services using COVID-19 protocols.
We are postponing all non-essential client service visits, open home and property viewings. All community events will be rescheduled or converted to on-line meetings if possible.
We will be publishing regular updates on our website: www.linkwentworth.org.au and on our Facebook page @linkwentworthhousing, so please follow us so you can stay connected during this time.
Mountains Outreach Community Service (MOCS)
Mountains Youth Services Team
We are still supporting our clients in a Covid Safe way where requested (Help in the home, personal care, exercise, attending appointments/other essential reasons for leaving the home)
We are also offering alternatives to usual supports at this time:
- Going out into the community for the client for essential purposes
- Video/phone calls in place of face to face support
Nepean Blue Mountains Local Health District - Health Promotions Programs
- Access to 10 weekly online learning modules covering a range of healthy eating topics
- Handouts to support the online learning material
- Phone support from trained phone coaches
- Access to 2 online home exercise programs and an exercise manual and log to help keep you on track, and more!
Sign up today at www.activeandhealthy.nsw.gov.au
Get Healthy Information & Coaching Service (GHS): is a free phone-based coaching service to help adults make healthy lifestyle changes. You will receive support for up to six months over the phone, in the comfort of your home, and at a time convenient to you! The Service is available for all NSW adults, 16 years and older, who would benefit from assistance to: eat healthier; be more active; or achieve a healthy weight. All of the coaches at the Get Healthy Service are qualified health professionals; mostly dietitians and exercise physiologists. If you would like further information on the Get Healthy Service, please access the website at: www.gethealthynsw.com.au. You can register for the Service by phoning 1300 806 258
Go4Fun Online includes:
- 10 weekly online sessions: learn about healthy eating and physical activity for children
- Personalised support: weekly phone, email and SMS support to keep you on track
- Tools and resources: receive resources in the mail to help you along the way
- Rewards and freebies: earn tokens each week that can be swapped for a prize at the end of the program
- Online community: chat to other families participating in the program
- Track progress: receive a report that summarises the changes made during the program
To get in touch with the Go4Fun team, call 1800 780 900 or visit go4funonline.com.au
Nepean Commuity & Neighbourhood Services
Platform Youth Services
Platform residential units are still operational, providing accommodation to young people 12-19 yrs.
Platform outreach are currently working remotely, however as we are essential and authorised programs/ workers, we are still providing essential outreach support where face to face is required to ensure young people are still receiving the services and support they required, especially during this difficult time. Staff are following COVID safe practices and guidelines such as social distancing, PPE- mask and sanitiser, to a high standard. This includes our Assertive Outreach Team.
If you have young people that are needing housing support or accommodation and or are risk of homelessness, please contact our Intake Officer on 02 47 600 800 and they can arrange someone to make contact with them.
If you require other crisis support please call
Link2Home: 1800 152 152 - if you are needing crisis accommodation
Kids Helpline: 1300 668 200
Salvation Army Katoomba
Springwood Neighbourhood Centre
We will also continue to support our VHV clients and keep in telephone contact with both clients and volunteers.
Our Tanderra OOSH service will continue to operate during lockdown.
Stay safe everyone.
StandBy Support After Suicide
TAFE NSW - Blue Mountains
Ted Noffs Foundation Nepean Blue Mountains
Counsellors and caseworkers are still delivering support by phone and web video, and taking referrals.
Street University activities have moved to the Discord platform - young people can login via www.streetunilive.com
We are reaching out to all the young people we have supported this year to see if they need help this fortnight.
You can contact Penrith staff on our toll free number: 1800 151 045
Wentworth Falls Community Hub
Winmalee Neighbourhood Centre Inc